Knowledge base SSO & provisioning
SCIM provisioning from Okta
This builds on an existing Okta app integration — set up SAML sign-in first if you haven't, then add provisioning to the same app.
First, in Settings → Organization here, generate a provisioning token under Automatic provisioning and copy the SCIM base URL and bearer token — the token is shown once.
- On your Okta app integration, open the Provisioning tab and choose Configure API Integration.
- Paste our SCIM base URL as the connector base URL, choose email as the unique identifier field, and select HTTP Header authentication with your bearer token.
- Test the configuration — Okta checks our ServiceProviderConfig endpoint and confirms the token works.
- Under Provisioning to App, enable Create Users, Update User Attributes, and Deactivate Users.
- Assign your people (or groups) to the app.
From then on, assignment in Okta creates the account here — verified, enrolled, occupying a seat — and unassignment or deactivation in Okta deprovisions it, with the person's account and certificate kept on record per our deprovisioning policy. If a creation fails because your seats are full, Okta shows the error on the assignment and retries after you add seats.