Knowledge base
Help & documentation
Everything here reflects how the product actually behaves today, from watching your first chapter to wiring up Okta.
Getting started
- How the course works Eight video chapters, a quiz after each, one final exam, and a certificate at the end.
- Watching the videos Subtitles, playback speed, transcripts, and what "video watched" means for your progress.
- Quizzes and the final exam The 80% passing mark, unlimited retakes, and how the final exam is built from the quizzes.
- Your certificate How the Certificate of Completion is issued, where to find it, and how to download the PDF.
- Annual retraining Certificates are valid for one year, and retraining runs through the same course without erasing anything.
Organizations
- Create your organization Set up a team in about a minute and get the invite link, dashboard, and audit export.
- Invite your staff One shareable link adds people to your organization as they sign up.
- Import a roster from CSV Add your whole staff in one pass with a name-and-email spreadsheet.
- Track progress and export audit records The member list shows where everyone stands, and one CSV download produces the records reviewers ask for.
- The video replay policy Decide whether your staff can re-watch chapter videos they've already completed.
- Seats and limits How seat limits are set, what happens when they're full, and how joins are affected.
SSO & provisioning
- Single sign-on overview SAML 2.0 and OpenID Connect cover Okta, Entra, Google Workspace, and most everything else.
- Connect Okta with SAML Field-by-field setup for an Okta SAML app integration.
- Connect Microsoft Entra ID with SAML Field-by-field setup for an Entra enterprise application.
- Connect Google Workspace with OpenID Connect A Google Cloud OAuth client is all it takes.
- Automatic provisioning with SCIM 2.0 Your identity provider or HR platform manages the roster — hires get seats, departures are deprovisioned.
- SCIM provisioning from Okta Let Okta create, update, and deactivate accounts as your roster changes.
- SCIM provisioning from Microsoft Entra ID Automatic roster sync from your Entra enterprise application.
- SCIM provisioning from Rippling Hires and terminations in Rippling flow through to your training roster.
- Gusto and other platforms without SCIM The honest path when your HR platform can't provision automatically.
Billing
- Team seats and pricing How the annual per-seat plan works, what the volume tiers are, and where to manage billing.
- Subscribing as an individual The yearly individual plan — what it covers and how renewal works.
- The affiliate program How affiliate commissions work — what you earn, when it accrues, and the rules that keep the program honest.